Sometimes, people think they’re helping. They had a good experience so they say, “They even went so far as to do x” thinking management gives a shit and will think, “Oh my God what a great employee! We must promote them at once!”
People who have never worked in the service industry, or haven’t for a few decades, genuinely seem to think that customer service is a real thing that companies care about, rather than something they will pay lip service to as long as it extracts more revenue.
Sometimes, people think they’re helping. They had a good experience so they say, “They even went so far as to do x” thinking management gives a shit and will think, “Oh my God what a great employee! We must promote them at once!”
People who have never worked in the service industry, or haven’t for a few decades, genuinely seem to think that customer service is a real thing that companies care about, rather than something they will pay lip service to as long as it extracts more revenue.