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Joined 1 year ago
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Cake day: June 15th, 2023

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  • A little late, but here is what I usually do when a ticket like that comes in:

    1. Check monitoring. It’s quick and easy to check so I’ll look before even asking any clarifying questions. If there is a real network problem at a site, 95% of the time its going to show up on our monitoring dashboard. Everything from ISP outages to device failures show up here.
    2. Ask for more details about what they are trying to do. What is the goal? What are you doing? What is happening? What should be happening? When was the last time it worked?
    3. Based on those details, I can usually put together a good guess as to what might be going on, so i’ll test that theory out and see if i’m right.



  • I just started my first official cybersecurity position at a medium size company in an industry that is currently being heavily targeted with ransomware.

    I’m starting pretty much from scratch as they have not had a dedicated security role in over a year and my predecessor didn’t make much progress. So far i’ve been focused on inventory lists, policies, and procedures for hardware, software, and data. I think we’re doing okay with minimizing stuff thats internet facing and patching is in a good place (well, at least with the devices and os’s that are still supported).

    Any suggestions on where to go from there or what to prioritize?